View the video above to hear from Graham Taylor - Hull University Teaching Hospitals NHS Trust's Portering, Postal & Switchboard Manager talk about how the data provided by MyPorter allowed them to pinpoint reasons for delays, giving them the proof to back-up reasons for implementing change to their service, which saw them created the MINTED patient movement model - something which has seen great success in improving patient flow within the Trust.
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Since implementing MyPorter, a digital portering management system, The Hillingdon Hospitals NHS Foundation Trust has witnessed remarkable improvements. This innovative solution has proven the transformative impact on efficiency, resource allocation, patient flow, and confidentiality. MyPorter underscores the critical importance of patient flow in hospital operations, ensuring timely transfers and reducing waiting times, thereby enhancing the overall movement of patients through the hospital. This is essential for swift diagnoses, treatments, and maintaining high standards of patient care and operational efficiency.
Impact on Patient Flow
Efficient patient flow is the lifeblood of any hospital, ensuring patients move through various stages of care promptly and effectively. Patricia Wright, CEO of Hillingdon Hospitals NHS Foundation Trust, emphasises the pivotal role of porters in this process: “One of the things that’s really important is flow through the hospital and porters are absolutely critical to flow through the hospital. So what it does in a way, is it speeds up that flow process and makes sure that patients get diagnosed and then treated as quickly as possible.”
By leveraging MyPorter’s auto-allocation feature, the Trust has markedly improved the speed and coordination of patient transfers. The system ensures porters receive timely and accurate tasks, minimising patient waiting times. For example, when a patient needs to be moved to Radiology for imaging, MyPorter dispatches a porter equipped with the necessary tools, such as wheelchair, oxygen tanks, etc immediately. This precise coordination significantly reduces delays, allowing patients to receive diagnoses and subsequent treatments without unnecessary waits.
Key Benefits of a Digital Portering Solution
MyPorter has revolutionised the hospital’s workflow, enabling porters to complete their tasks more efficiently. Sue Bolt, Head of Portering, notes, “We can get two extra jobs per porter per day because of not coming backwards and forwards. We’re getting 32 extra jobs done a day.”
This boost in efficiency directly benefits patient care and hospital operations. Nasimul Hasan, a Radiographer in the X-ray department, champions the widespread adoption of this system: “MyPorter should be introduced across all the NHS. This is a very smart way and very effective and efficient way to improve the workflow in any department.”
MyPorter’s enhanced data visualisation capabilities allow hospital administrators to identify bottlenecks and allocate resources more effectively. For instance, during peak times in the Emergency Department, additional porters can be deployed to handle the increased patient load, ensuring smooth hospital operations. This proactive resource management reduces overcrowding in waiting areas and ensures critical areas like the ED function efficiently.
Steve Wedgwood, Director of Operational Estates & Facilities, highlights these advantages: “What MyPorter gives us is that evidence, better productivity, better visibility but then on the other side, less errors, less potential to make mistakes.”
The implementation of MyPorter at Hillingdon Hospitals NHS Foundation Trust showcases how cutting-edge digital solutions can enhance hospital operations, improve patient care, and optimise resource utilisation. The success seen here could serve as a blueprint for other NHS Trusts aiming to upgrade their portering systems.
To maximise your Portering Services’ impact on Patient Flow, or to reach out to Hillingdon Hospitals NHS Foundation Trust for a chat, visit www.myporterlogistics.com or email myporter@globalviewsystems.co.uk
Gordon To - winner of the MyPorter Outstanding Contribution to Patient Experience Award
In the heart of healthcare, where ordinary individuals become extraordinary heroes, one name shines across the nation – Gordon To. A beacon of compassion and effectiveness, Gordon is not just a porter; he's the embodiment of resilience, courage, and unwavering dedication.
In May 2023, a routine patient transfer request unravelled into a life-or-death situation at Royal Bournemouth Hospital. Gordon, the unsung hero, faced a chaotic situation and swiftly navigated through the unexpected. A patient had locked herself in the toilet and tied with a ligature around her neck. With quick thinking, Gordon forced entry, cut the ligature, and orchestrated a life-saving intervention. His calm authority and decisive actions echoed through the hospital corridors, leaving an indelible mark on the lives he touched.
Fast forward to July, and Gordon found himself at the forefront of yet another incident. A patient, in a state of partial undress, took an unexpected plunge into the hospital's expansive lake. Gordon, alongside medical teams and the fire service, played a pivotal role in the safe recovery of the patient. His actions not only ensured the patient's safety but also showcased the power of teamwork and resilience.
Gordon's story goes beyond the walls of Royal Bournemouth Hospital; it resonates with every corner of the nation. His quick thinking and unparalleled expertise have turned the tide in numerous high-stakes scenarios, earning him the heartfelt praise of the ward teams he supports. As we unveil Gordon as the unanimous choice for the prestigious Outstanding Contribution To Patient Experience Award, his narrative becomes a symbol of hope, courage, and dedication for a national audience.
Taking place in central London, the National MyPorter Awards saw seven awards presented to the finalists from across the country and beyond, who made the judges shortlist. The broad range of over 300+ entries showed just why Healthcare Portering Services deserve to be honoured and praised. Nominations such as that for eventual winner of the Porter of The Year Award, Kabiru Ogundipe of London North West University Healthcare NHS Trust.
Kabiru's heroism truly shines in the face of adversity. He was involved in a traumatic incident where a patient attempted suicide, jumping from the 9th floor of the hospital. Kabiru, among the first responders, stayed past his shift, supporting the medical team tirelessly. In another critical moment, following a crash call, Kabiru's quick thinking ensured the timely access to emergency blood for a patient in a life-threatening situation. His vigilance extended to monitoring the patient's progress through CT scans and ITU, ensuring the availability of necessary blood products at every stage. Today, that patient is on the path to recovery, thanks to Kabiru's unwavering professionalism. Kabiru's commitment doesn't stop within the hospital walls; he extends his benevolence to Project Search, offering work experience and mentorship to those with learning difficulties or on the Autism spectrum. His dedication to duty of care goes beyond the ordinary, creating a ripple effect of positive change.
In Kabiru's own words, "Where I come from, we love helping people. Duty of care is of paramount importance to me." Today, we honour Kabiru Ogundipe, not just as Porter of the Year but as a national hero, a beacon of hope, compassion, and unwavering commitment to the well-being of others. His story transcends hospital corridors, touching the hearts of a nation that celebrates heroes like him.
Phil Shelley, Senior Operational Manager at NHS England said at the event: “Today has been a privilege and an honour to meet colleagues from across the country, hear their personal stories and experiences, and be able to present the awards and recognition that they truly deserve. Our Portering Teams and Individuals are integral to the success of a patient journey throughout the varying healthcare sites, a massive thank you for everything that they do ”.
Winners
MyPorter Porter of The Year, sponsored by ISS:
Kabiru Ogundipe – London North West University Healthcare NHS Trust
Newcomer of The Year, sponsored by Wheelshare:
Steven Baughan – Somerset NHS Foundation Trust
Leadership of The Year:
Andrew O’Donnell – Mersey and West Lancashire Teaching Hospitals NHS Trust
Outstanding Contribution to Patient Experience, sponsored by GV Healthcare:
Gordon To – University Hospitals Dorset NHS Foundation Trust
Portering Team of The Year:
Hull University Teaching Hospitals NHS Trust
Dennis Southern Lifetime Achievement:
Paul Green – Northumbria Healthcare NHS Foundation Trust
MyPorter International Porter of The Year:
Donna Murphy – Jersey General Hospital
Watch Event Highlights:
National MyPorter Awards 2024 on Sky News
See more from previous MyPorter Awards:
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